Service & Support

This page provides information on SummitTechnology’s service and support programs.

To get technical support, or for repairs, RMA’s etc. please go here: Technical Support

For PowerSight systems sales inquiries, rentals, or for a quotation contact: Sales

Features

Summit’s strong technical support is a key benefit of being one of our customers. We provide a mixture of live and e-mail technical support, and on-line documentation. Our applications engineers are familiar with a wide variety of complicated testing scenarios. They can help you choose the appropriate meter and probes to successfully complete your power study. Our extended warranty coverage programs give you eligibility for free software and firmware upgrades to keep your product up to date.

  • Applications engineers are available by phone (925) 944-1212 PST 8am – 5pm

  • Contact us via voice-mail, fax, e-mail, and web site here: Contact

  • Technical Support page provides service request & support inquiry form

  • All PowerSight user manuals are available for download

  • Latest version of PowerSight Manager PC software is free to download

  • Firmware upgrades are available for download for PowerSight models PS2500, PS3500, PS4500

  • Extended warranty for 12/24 months or longer is available

  • Warranty can be reinstated for out of warranty meters for an additional fee

  • Calibration and repair services are available on a return to factory basis

PowerSight Warranty

Summit Technology warrants its products to be free of defect in design and manufacture during the warranty period. Summit Technology will repair any defect or failure of the product that occurs during the warranty period that is due to a defect in design or manufacture at no cost of material or labor to the customer on a return to factory basis.

The standard warranty period is 12 months from date of purchase. Extended warranty can be arranged at the time of purchase for additional one or two years. Expired warranties can be renewed and extended at the sole discretion of and at the price set by Summit Technology.

While the warranty is in force, customers are eligible for free upgrades of firmware and software. The warranty also covers one free calibration of the product per year. The calibration will be performed at Summit Technology's facility. If calibration certificates with NIST traceability information are needed, these may be purchased upon request.

Specials

Rent or Buy a PowerSight Power Analyzer from Summit Technology. Complete kits include probes and software. Single or Multi-unit. Fast Delivery.
Rent a PowerSight!
Need to solve an immediate problem? Contact us and we'll recommend a system complete with probes and our popular Report Writer software. Call 925-944-1212 for low rates!
SafeConnect
Safety first!
The SafeConnect accessory simplifies connecting to monitoring test points and keeps you safe from high voltages!
eFX6000: Wide Range Flexible Current Probe 1 - 6000 amps
Wide Range Flexible Current Probe
Having difficulty wiggling current probes into tight and confined spaces? You need our new 1 - 6000A flexible Rogowski-type probe.
PowerSight Power Analysis Software (+ Report Writer)
Put persuasion on paper!
Summarize, tabulate, and document your power study results automatically with our Report Writer. The Report Writer software comes with every PowerSight.
Jumbo Voltage Alligator Clips (set of 4)
Get a Good Grip with our New Jumbo Clip!
To make safe and secure voltage connections you need an alligator clip that just won’t let go! Our new “Jumbo” alligator clip has an excellent grasp of the situation.
Power Monitoring is a Process
Successful Power Studies Follow a Process. Read this paper to find out how to get successful power studies, first time, every time.

Talk to a Power Monitoring Expert.
Whatever your power study application we can help. Call 925-944-1212
NFPA 70E Electrical Testing Safety Application Note
Complying with NFPA 70E? Read this application note on safety.
Now you can get relief from wearing claustrophobic PPE. This paper describes how CAT IV and Bluetooth make the new PowerSight meters the safest to use.
Temperature Humidity Logger
Summit Technology introduces Temperature and Humidity measurement.
The TH-USB Temperature and Humidity logger at just $ 85 is a hot deal!